Talk to the builder

We want to see what broke.

W1 is a small beta. When something fails, send the facts and we will investigate the actual run rather than guessing from a generic error message.

Support: support@w1lab.com

Email support

Send installation, account, billing, privacy, or run problems to support@w1lab.com.

Include your operating system, W1 version, approximately when the issue happened, and the final error shown. Do not email passwords, tokens, private keys, or a whole confidential project.

Service health

Checking W1 API reachability…

Reachability only. This public history never exposes providers, internal errors, traces, or infrastructure details.

Open the direct health check

Sign-in problems

  • Update W1 to the latest release.
  • Complete sign-in in the browser window W1 opens.
  • Return to W1 after the success page appears.
  • If the session is expired or revoked, sign out and start a fresh sign-in.

A run looks stuck

  • Look for a provider retry, compaction, permission request, or “needs input” state.
  • Do not repeatedly submit Continue unless the run has actually paused.
  • If the app shows no progress and no stop control, record the time and contact support.

Share a trace safely

Full run traces are stored locally under the project’s .w1/runs/ folder. They can contain prompts, paths, commands, observations, and project details.

Do not attach one unless support asks for it. Review it first and remove secrets or private content. W1 will never ask for a provider key.

Updates

When desktop downloads are released, signed macOS builds will update through W1 and Microsoft Store builds through Microsoft. VS Code builds update through the extension marketplace. If an update fails, keep the old version installed and send the version numbers to support.

A useful bug report

  1. 01 · EnvironmentOperating system, W1 version, install source, and whether this was a new or existing thread.
  2. 02 · Expected resultWhat you asked W1 to do and the observable result you expected, without sending confidential project content.
  3. 03 · Actual resultThe final visible error, when it happened, and whether restart, Continue, or retry changed the state.
For security issues, put “SECURITY” in the subject line and avoid publishing the details before we respond.

By contacting support, you acknowledge the Privacy Policy. W1 will use the information to investigate and respond to your request.