1. Agreement
By creating an account, installing W1, or using the service, you agree to these Terms and the Privacy Policy. “W1”, “we”, and “us” mean SYNARA AI (Pty) Ltd (registration number 2025/921363/07), a company registered in South Africa with its registered address at 133 Derby Road, Kensington, Johannesburg, 2094, which operates the W1 service. If you use W1 for an organization, you confirm that you are authorized to accept these Terms for it.
If you are under the legal age required to enter a contract where you live, a parent or legal guardian must authorize your use.
2. Beta service
W1 is beta software. Features, limits, supported platforms, models, availability, and pricing may change. The beta may contain defects, produce incorrect output, lose non-critical state, or be temporarily unavailable. We will try to communicate material changes honestly, but the beta is not a guaranteed production service.
3. Accounts and access
You must provide accurate account information and protect access to your account and devices. Do not share session tokens or access credentials outside their intended use. Tell us promptly if you believe your account has been compromised.
We may apply fair-use limits, suspend abusive traffic, revoke compromised sessions, or end beta access when necessary to protect users, providers, or the service.
4. Your projects and content
You retain ownership of your source code, documents, prompts, and other content. You give W1 a limited permission to process that content only as needed to provide, secure, support, and improve the service under the Privacy Policy.
You are responsible for having the rights and permissions needed to submit content to W1. Do not submit secrets, personal data, confidential client material, or regulated information unless it is necessary, permitted, and appropriately protected.
5. Acceptable use
Do not use W1 to:
- Break the law, violate another person’s rights, or distribute malware.
- Access systems, accounts, or data without authorization.
- Evade safeguards, usage limits, or provider restrictions.
- Harass, exploit, deceive, or cause material harm.
- Submit content you do not have a right to process.
- Resell or automate access in a way that damages the beta or prevents others from using it.
6. AI output and local tools
AI output may be incomplete, outdated, insecure, or wrong. W1 can read and modify files and run local commands within the access you grant. On a cloud machine, W1 reads, changes and runs things on that machine on your instruction. You are responsible for reviewing important changes, maintaining backups or source control, testing the result, and deciding whether to deploy, publish, or rely on it.
Do not treat W1 output as professional legal, medical, financial, security, or other regulated advice. W1’s visible checks reduce risk but do not eliminate it.
7. Your cloud machine
A signed-in account may be given a cloud machine to run W1’s work. It is provided for your use of W1, not as general-purpose hosting. Everything run on it, by you or by W1 on your instruction, is covered by the acceptable-use rules above. In particular, do not use it to mine cryptocurrency, send spam, scan or attack other systems, or relay other people’s traffic.
The machine stops when it is idle, and when it has used its machine time for the week, until the weekly reset. A stopped machine keeps its disk. The machine and everything on its disk are destroyed when you delete your account. We may stop or remove a machine when necessary to protect the service or other users. Keep your own copies of work that matters: the machine’s disk is not a backup.
8. Availability, updates, and third parties
W1 depends on operating-system stores, authentication, cloud, analytics, email, and model providers. Their availability and terms may affect the service. Install W1 only from the official W1 website, the Microsoft Store, Apple-notarized artifacts, the official VS Code Marketplace listing, or the W1 listing on the Apple App Store or Google Play.
W1 may install or offer signed updates. Keeping the application current is important for security, compatibility, and account access.
9. Disclaimers and responsibility
To the maximum extent allowed by law, the beta is provided “as is” and “as available” without warranties that it will be uninterrupted, error-free, secure, or suitable for a particular purpose. Nothing in these Terms excludes rights or liability that cannot legally be excluded.
To the maximum extent allowed by law, W1 is not responsible for indirect, incidental, special, or consequential loss arising from use of the beta, including lost profits, data, opportunities, or business interruption. You remain responsible for backups, source control, review, and deployment decisions.
10. Changes and governing law
We may update these Terms as the beta develops. Material changes will be posted with a new effective date. Continued use after the change takes effect means you accept the updated Terms.
These Terms are an agreement between you and SYNARA AI (Pty) Ltd and are governed by the laws of South Africa, without limiting consumer protections that apply where you live. We will first try to resolve disputes in good faith through the support contact below.
11. Paid plans, billing and refunds
The free plan. W1 has a free plan, and it is not limited to the beta. A free account has a weekly usage budget that resets every Friday at 17:00 South African time.
Paid plans. A paid plan is a monthly subscription billed in South African rand by card through Payfast. The price and weekly budget of each plan are shown at w1lab.com/pricing. Every plan, free or paid, runs on the same weekly cycle: a paid plan gives you a larger weekly budget, and subscribing clears your current week's usage immediately.
Renewal. Your subscription renews automatically each month on the day you subscribed, until you cancel. We send a receipt for every charge to the email address on your account, from billing@accounts.w1lab.com.
Cancellation. You can cancel at any time from Settings → Account. Cancelling stops the next renewal; you keep your plan until the end of the period you have already paid for, and then return to the free plan. Nothing you built is affected.
Refunds. If a month did not work for you, tell us at support@w1lab.com within 14 days of the charge and we will refund it. We do not ask why. Refunds go back to the card that paid.
Failed payments. If a renewal fails, we retry for a short grace period and then move you to the free plan. Your account and your work stay.
Prices. Beta pricing is beta pricing and may change. If a price changes, we give active subscribers at least 30 days notice by email before it applies to their subscription, and you can cancel before it does. An active subscription is never moved to a smaller weekly budget without your agreement.
VAT. Prices are shown in rand. W1 is not currently registered for VAT; if that changes, the price shown at checkout will include it and receipts will be tax invoices.
12. Contact
Email support@w1lab.com with questions, account issues, legal notices, or requests relating to these Terms. Written legal notices may also be sent to SYNARA AI (Pty) Ltd at its registered address: 133 Derby Road, Kensington, Johannesburg, 2094, South Africa.